Client Services Group

Active Directory Management

Active Directory is a directory service developed by Microsoft in order to deliver a directory-based architecture for domain resources such as authentication, security, management, and client resources. AD provides a central, replicated, and secure database of said resources in order to deliver a robust and comprehensive solution to the demands of Information Technology.

Desktop Support

OASIS provides deskside support for faculty, staff, and graduate students affiliated with various departments within the College of Arts and Sciences. Being covered under an OASIS service contract provides these departments with the following services.

Mobile Device Support

OASIS supports various PDA platforms, including Palm, Treo and Blackberry devices. This support can include syncronization with OASIS supported computers, and connection to various UNC resources, including the calendar system and UNC email. For assistance, please submit an online service request.

On Call Service

OASIS provides on-call services to ensure that off-hours support will continue for the services we provide. Currently, the supported areas are defined by the management team. On call duties are delegated on a rotating basis to OASIS staff members, who function as the primary contact in order to respond, analyze, and follow through with resolution of the support issue.

Patch Management

Patch management is the process of controlling the deployment of both application and operating system patches and updates throughout the organization. It is necessary to maintain a stable, efficient, secure, and up to date infrastructure in order to overcome security vulnerabilities and intrusion attacks. Patch management is also necessary to overcome these security concerns in order to protect the organization’s intellectual property and production environment.

VPN Service

A Virtual Private Network (VPN) provides an encrypted connection (secure tunnel) from outside networks or Internet Service Providers (ISPs) to the UNC-Chapel Hill internal network. UNC has installed a Cisco VPN concentrator that allows authorized users to access network resources from off campus using an ISP dial-in, DSL or cable modem service with Onyen authentication. You can work securely, just as if you were physically on campus.